Welcome to the world of Graphic Facilitation Wendy. Sounds like you have a great background to build off of. Always love those handoffs from the universe! The Fundamentals course is the place to start (yes, we cover identify, marketing, biz basics, etc too). The fall online course just started, so you can jump right into that if you like (next one is in the spring, or the Home Study is available at any time). Also see additional Home Study Kit called Business Essentials for Process Professionals. Cool that you are also into LOA, I use it throughout all my work. For info on courses see here: https://www.shift-it-coach.com/courses/ Just write my assistant Patricia at admin@shift-it-coach.com if you need any help